Servigistics Workforce Management

Planning, Scheduling and Optimizing your Workforce

Servigistics Workforce Management enables companies to plan, monitor, dispatch and optimally route field service technicians and vehicles to deliver on service commitments while maximizing service resource utilization, profits and customer loyalty. Servigistics Workforce Planner plans and forecasts work orders to help manage the planning of the field service technicians and skills needed to meet current and future service commitments.  The solution uses historical work order data and industry-leading service-specific statistical and leading indicator techniques to forecast and plan work.

Integrating part availability directly with routing and scheduling is critical in improving first pass fix rates and reducing service exceptions.  Servigistics Workforce Management Solutions optimally schedules and routes service technicians in real time, including optimal part location that considers part substitution, repair, replenishment, and procurement from third party, in technician inventory and drop shipped to customer locations.

Servigistics Workforce Management is specifically designed to provide a strategic service solution for managing people and parts. Servigistics Workforce Management combines proven strategic Workforce Planner methodologies, optimal technician routing, configurable metrics and alerting business logic into a flexible, scaleable and open architecture to offer the most powerful tool available for today’s complex service operations.

Improve Your Workforce Management Today
To learn more about the unprecedented value Servigistics has delivered to its increasing list of leading clients visit client case studies and client videos.  Or, if you want to mitigate the risk associated with meeting your customer commitments, call Servigistics at +1 888.942.8623 to speak with one of our service consultants.