There are few durable goods as part and service intensive as motor vehicles.  From automobiles and heavy equipment to motor sports, agricultural equipment and yard care products, consumers and businesses around the world depend on these machines for revenue, transportation, and recreation.   Automotive OEMs are also faced with significant business challenges in ensuring the quality and consistency of their customer service due to their lack of control over independent dealer networks, the market pressures of aftermarket suppliers, and their fast-changing product mix.  These factors all impact OEM’s ability to deliver on their service commitments while maintaining and growing profits. 

Servigistics has a proven track record of helping companies like Volvo, Subaru, General Motors, SAAB, Hyster, Yale, Cub Cadet, and Troy-bilt mitigate the risk associated with their delivery of the commitments they’ve made to their global customers.  These companies have made great strides in facing their key business challenges; by connecting their dealer parts networks to ensure continuous, reliable supply, by aligning their service supply chain to collaborate with suppliers and manage inbound supply, and by optimizing price points to achieve top-line revenue growth. Our growing list of motor vehicle clients have realized that service excellence can only be achieved through a Strategic Service Management (SSM) solution – a solution that addresses their extensive service partner ecosystem, resource planning, and service part pricing to deliver their bumper-to-bumper service commitments and ensuring ongoing profitability.