While the products produced by consumer and industrial product may vary, they do have one major thing in common… they are facing a significant shift from selling products to providing services.   Whether you’re manufacturing heavy equipment, HVAC, or appliances and home entertainment equipment, the service delivered after the sales of product is becoming increasingly strategic to revenue, profits and competitive differentiation.  Some manufacturers view commitment-centric, world class service to be a competitive differentiator that is much more difficult to replicate than any product or feature.

Servigistics has a proven track record of helping companies like Case New Holland, Volvo Construction Equipment, Electrolux, Maytag, Subaru, LG, Home Depot, Diebold and others mitigate the risk associated with their delivery of the commitments they’ve made to their global customers.  These companies have made great strides in facing their key business challenges which include the efficient management of service resources, partners, commitments and pricing.  Our growing list of consumer and industrial clients have realized that service excellence can only be achieved through a Strategic Service Management (SSM) solution – a solution that addresses their extensive service partner ecosystem, resource planning, and service part pricing to deliver their bumper-to-bumper service commitments and ensuring ongoing profitability.