Company Overview

As product margins dwindle under the intense pressure of global competition and increasing customer demands, the service delivered after the initial sale of a product is becoming increasingly strategic to revenue, profitability and customer loyalty. This is driving companies around the world to reexamine their often service businesses in search of creative ways to harvest more profits while effectively delivering on customer commitments.

Leading companies increasingly understand that maximizing service profitability and customer loyalty can only be achieved through a Strategic Service Management (SSM)  solution —one that enables the optimization, integration and efficient management of their core service business processes. These include: service resource planning, customer commitment management, service partner management and service pricing management. While point solutions and ERP systems can add value to service operations, Strategic Service Management solutions enable companies to maximize bottom-line results because they’re designed around commitment-centric service business objectives  —not general ledger, supply chain or point solution problems.

The Servigistics Strategic Service Management solutions comprise software, services and domain expertise that enable companies to efficiently deliver on their service commitments, establish sources of competitive differentiation and accelerate their journey toward bottom-line success.  Servigistics solutions enable the comprehensive management and scheduling of critical service resources, the related pricing of such resources, and real-time, closed-loop management of exceptions that jeopardize customer commitments.

Strategic Service Management: Our Sole Focus

Servigistics is the recognized leader in Strategic Service Management because our solutions were designed to focus exclusively on the service side of the business. Servigistics solutions were built from the ground up to enable companies to mitigate the risk associated with delivering on the service commitments they’ve made to their customers.  By combining our award-winning solutions with unprecedented domain knowledge and global operations, we’ve enabled a growing list of Global 1000 clients such as Sun, Dell, Avaya, LG, Volvo, GE Engines,  Honeywell, Eurocopter, Maytag and the United States Postal Service to rapidly transform their service operations and achieve recognized measurable business value in the form of dramatically improved revenue, profitability and customer loyalty. 

Our extensive experience delivering Strategic Service Management solutions to global organizations in high-tech, automotive, aerospace, medical, heavy equipment and other industries enables clients to overcome typical barriers to success and recognize substantial, measurable results.

Results that Speak for Themselves

The results Strategic Service Management can bring speak for themselves. A recent article in BusinessWeek highlighted dramatic case studies, including Avaya reducing its service parts inventory from $250 million to $160 million, Sun Microsystems saving $40 million in one year in service parts purchases and repair avoidance, and Dell edging out Hewlett-Packard for the top spot in U.S. hardware support satisfaction while growing service revenues by more than 20%.  These are real-world results that deliver measurable bottom-line impact.

Strategic Service Management is not about better service firefighting; it’s a new way of thinking, a new commitment-centric business strategy that companies such as Dell, Avaya and Sun have discovered creates significant competitive differentiation. Elevating service to a strategic level can deliver differentiation that is much more difficult to replicate than most products or features.