Service has turned strategic
As product margins dwindle under the intense pressures of global competition and increasing customer demands, the service delivered after the initial sale of a product is becoming increasingly strategic to revenue, profitability and customer loyalty.
This is driving companies around the world to reexamine their often sub-optimized service businesses in search of creative ways to harvest more profits while efficiently delivering on their customer commitments.
Leading companies increasingly understand that these objectives can only be achieved through a Strategic Service Management solution — one that enables the integration, optimization and efficient management of their core service business processes. These include: service resource planning, customer commitment management, service partner management and service pricing management.
Learn MorePost-sale Service is Reaching the "Tipping Point"
One of the more obvious indicators of a market reaching its "tipping point" is the amount of media coverage and research published by industry analysts, consulting firms and academic institutions on a specific topic.
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